Booking
How do I book a vacation home?
Every home has a live calendar in the “Check availability” section of its page. Pick your dates and number of guests to see the total price, then book and pay securely online. If you have a question first, send us a message through the contact form.
Why book direct instead of through a listing site?
You deal with the people who look after the home, before and during your stay.
Is there a minimum stay?
The minimum stay depends on the home and the dates. The booking calendar on each home’s page shows it when you pick your dates.
Check-in and arrival
What time are check-in and check-out?
Check-in and check-out times for each home are shown at checkout, before you pay, and in your booking confirmation.
When will I get the address and entry details?
The exact address and your arrival instructions are shared with your booking confirmation.
Pets
Which homes allow dogs?
Many of our homes welcome dogs. Each dog-friendly home is marked on its page, and you can see them all with the Dog-friendly filter on the Vacation Homes page.
Is there a pet fee or a limit on the number of dogs?
Any pet fee appears in the price breakdown at checkout, and each home’s house rules, including its rules for dogs, are shown before you pay.
Homes and amenities
Do the homes have hot tubs?
Several do. Homes with their own private hot tub are labelled “Private hot tub” and can be found with the hot tub filter. A few homes in Pine Meadow and Black Butte Ranch share a community hot tub and pool instead; those are labelled “Shared hot tub”.
Which homes can I walk to downtown Sisters from?
Homes marked “Walk to downtown” are an easy walk from the shops and restaurants on Cascade Avenue. Use the Walk to downtown filter to see them all.
Are linens, towels and kitchen basics provided?
We’re finalising this answer. In the meantime, send us a message and we’ll help.
Cancellations
What is the cancellation policy?
Each home’s cancellation policy is shown at checkout, before you pay, and is included in your booking confirmation.
Do you recommend travel insurance?
We’re finalising this answer. In the meantime, send us a message and we’ll help.